The 7 Best Call Centers in Dubai

Dubai has rapidly emerged as a global hub for businesses, and with that growth comes the increasing demand for top-notch call center services. Whether you’re looking to enhance customer support, streamline operations, or boost sales, finding the right call center in Dubai can make all the difference. In this guide, we’ll explore the 7 best call centers in Dubai, offering diverse services tailored to meet your business needs. From multilingual support to 24/7 availability, these centers cater to a wide range of industries while maintaining competitive pricing and exceptional service quality. Here are some of the key aspects to consider when evaluating call centers in Dubai:

Customer Support Services: Offering 24/7 inbound and outbound support for inquiries, complaints, and technical assistance.
Telemarketing and Sales: Helping businesses generate leads and close sales effectively.
Multilingual Support: Providing services in languages like English, Arabic, Hindi, and more to cater to Dubai’s diverse population.
Technical Support: Assisting customers with troubleshooting and resolving technical issues.
IVR (Interactive Voice Response) Solutions: Implementing automated systems for efficient call routing and self-service options.
Data Collection and Surveys: Conducting customer feedback surveys and market research.
Live Chat and Email Support: Extending customer service beyond phone calls for a seamless experience.
Price Range: Costs typically range from $10 to $50 per hour, depending on the service complexity and expertise required.
Key Considerations: Look for experience, technology integration, scalability, and a proven track record of success.

1. RTA Contact Centre
2. Cupola Teleservices
3. Vibrant Marketing Management

4. Ibt
5. Leads Dubai
6. Emirates
7. Teleperformance Dubai

Number of companies

1708

Verified reviews

3,71

Average rating

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1. RTA Contact Centre

★ ★ ★ ★ ★ 4,2/5

69M4+CHJ

Call center

Why we chose them

Known for its commitment to excellence, RTA Contact Centre stands out as a premier provider of professional call center services. With a focus on delivering efficient and customer-centric communication solutions, the company ensures seamless interaction and support for individuals seeking assistance. By leveraging its expertise in managing inquiries and providing accurate information, it plays a pivotal role in enhancing the overall customer experience.

What sets this company apart is its dedication to aligning with the highest standards of service quality. Through its specialized call center operations, the company demonstrates a strong emphasis on responsiveness and reliability, making it an essential resource for effective customer engagement. This focus on operational excellence and client satisfaction makes it a valuable addition to our directory.

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2. Cupola Teleservices

★ ★ ★ ★ ★ 4,0/5

Dubai Outsource City - Building 8 Al Manama St

Call center

Why we chose them

Cupola Teleservices is the UAE’s first and largest provider of outsourced contact center services, with over 25 years of experience in the industry. Pioneering the concept of outsourced call centers in the region, the company offers a comprehensive range of customer interaction channels, including voice, email, live chat, WhatsApp, social media, and other digital platforms. Its services go beyond traditional call center operations, encompassing value-added offerings such as contact center consulting, technology solutions, training, and staffing. The company’s expertise also extends to implementing globally recognized quality standards like the Global Star Rating System, Dubai Model for Government Services, and ISO 18295 certification, ensuring top-tier customer experiences for their clients across various industries.

Renowned for its innovative approach, Cupola Teleservices supports organizations in sectors such as government, banking, insurance, retail, logistics, education, and real estate. Its state-of-the-art infrastructure and tailored solutions help businesses enhance their customer experience, drive sales, and efficiently manage customer interactions. Whether through advanced AI-driven digital transformation or specialized consulting services, the company positions itself as a trusted partner for businesses seeking to optimize their contact center operations. Their commitment to quality and adaptability makes them a standout choice in the competitive field of outsourced customer service solutions.

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3. Vibrant Marketing Management

★ ★ ★ ★ ★ 1,5/5

Al Hareb Building - Oud Metha Rd

Telemarketing service
Business development service

Why we chose them

Vibrant Marketing Management, established in April 2003 and based in the UAE, has built a strong reputation for delivering exceptional sales and marketing services. With over 15 years of experience, the company has successfully managed campaigns for some of the region’s most prominent names, emphasizing effective telemarketing and business development services. Their professional team of 700+ employees has closed over 100,000 sales and managed a diverse clientele comprising 500,000 individual and 2,000+ corporate clients. By prioritizing trust, credibility, and innovative approaches, the company has become a leader in creating memorable and positive brand acquisition strategies.

Specializing in sectors such as telecommunication, insurance, real estate, and banking, the company offers tailored solutions to meet diverse business needs. Their telemarketing services, backed by a team of 500+ professionals, ensure stable and effective outcomes, while their business development services leverage expert manpower to design hassle-free marketing strategies. The company’s commitment to excellence has resulted in hundreds of successful projects, transforming numerous clients into thriving multi-million-dollar enterprises. Vibrant Marketing Management continues to set benchmarks in the industry by providing high-quality, result-driven services that enhance business productivity and growth.

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4. Ibt

★ ★ ★ ★ ★ 4,4/5

Al Shafar Tower 1 - 1901 - 1908

Call center
BPO placement agency
Business center
Business management consultant
Business to business service
BPO company
Computer consultant
Computer security service
Computer support and services
Telecommunications service provider

Why we chose them

IBT stands out as the leading Business Process Outsourcing (BPO) company in the Middle East, renowned for its comprehensive range of services and innovative approach. Based in Dubai, UAE, the company specializes in delivering end-to-end outsourcing solutions, including call center operations, IT support, cybersecurity, and human resource management. With a team of over 1,000 qualified professionals, IBT empowers businesses across industries to streamline operations, enhance customer experience, and achieve strategic growth. Its agile and synergetic approach to digital transformation ensures customized solutions that cater to the unique needs of over 1,000 enterprise clients, helping them outperform competitors in a rapidly evolving market.

Recognized for its broad expertise in technology and outsourcing, IBT offers services such as inbound call center support, finance and accounting management, technical support, payroll processing, and manpower outsourcing. The company’s focus on customer care, data security, and remote IT support has positioned it as a trusted partner for businesses seeking efficiency and productivity. By leveraging cutting-edge IT solutions and fostering long-term relationships based on trust, IBT continues to redefine standards in the BPO sector while driving profitability and operational excellence for its clients.

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5. Leads Dubai

★ ★ ★ ★ ★ 3,7/5

Digital Park - Office no : G001, Building A5 , Dtec

Telemarketing service
Advertising agency
Business management consultant
Direct mail advertising
Internet marketing service
Market researcher
Marketing consultant
Media consultant
Marketing agency
Web hosting company

Why we chose them

Leads Dubai is a trusted leader in lead generation and digital marketing, serving small and medium businesses in the UAE since 2012. With a diverse portfolio of services, including SMS Marketing, Email Marketing, WhatsApp Marketing, Google Ads Campaigns, SEO, and Social Media Marketing on platforms such as Facebook, Instagram, LinkedIn, YouTube, Snapchat, and TikTok, the company delivers tailored marketing solutions to meet unique client needs. Beyond online marketing, they also specialize in traditional advertising mediums like radio, newspaper, billboards, metro, taxi, and outdoor ads, offering a comprehensive approach to boosting brand visibility and achieving measurable results.

Renowned for their innovative strategies, the company excels in creating customized campaigns that generate leads and drive business growth. Their expertise extends to web development, CRM and marketing automation, influencer marketing, and pay-per-lead services, ensuring clients maximize ROI across digital and traditional platforms. With over 14 years of experience, 6,000+ clients served, and more than 200,000 leads generated, they are a proven partner for businesses aiming to enhance brand awareness, increase website traffic, and achieve their marketing goals in the competitive UAE market.

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6. Emirates

★ ★ ★ ★ ★ 4,4/5

Emirates DOZ Contact Centre - Al Manama St

Call center

Why we chose them

Emirates DOZ Contact Centre stands out as a premier call center service provider within the Emirates ecosystem, dedicated to delivering exceptional customer support. As part of one of the world’s leading airlines, it plays a vital role in ensuring seamless communication and assistance for travelers. Known for its commitment to quality, the center supports a wide array of customer needs, from booking flights and managing reservations to providing guidance on travel services such as airport transfers, baggage policies, and visa requirements.

Renowned for its professionalism and efficiency, the call center enhances the overall travel experience by aligning with Emirates’ core values of excellence and customer satisfaction. It serves as a critical touchpoint for addressing inquiries related to the airline’s extensive offerings, including cabin features, loyalty programs, and global destinations. By maintaining high standards of service, the center helps uphold the reputation of Emirates as a trusted and customer-focused airline.

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7. Teleperformance Dubai

★ ★ ★ ★ ★ 3,8/5

Rimco investments building - EIB 02

Call center
Corporate office

Why we chose them

Teleperformance Dubai stands out as a leader in providing cutting-edge call center and corporate office solutions, leveraging a unique blend of human expertise and advanced technologies. With a focus on delivering exceptional customer experiences, the company integrates AI-powered tools and human-led strategies to optimize business processes and elevate customer satisfaction. Its services span a wide range of capabilities, including Digital CX, Trust and Safety, Back-office Processing, and Multilingual Support, making it a trusted partner for businesses in diverse industries such as healthcare, retail, technology, and telecommunications.

Renowned for its culture of innovation and continuous improvement, the company is committed to creating seamless, personalized interactions that build lasting customer loyalty. By combining Artificial Intelligence with Emotional Intelligence, it offers solutions tailored to meet the evolving demands of the digital age. The organization’s global reach and extensive industry expertise enable it to support clients in navigating complex business challenges while fostering sustainable growth and operational efficiency. With a presence in numerous countries, it remains a preferred partner for brands seeking transformative business solutions.

Frequently asked questions

What services do call centers in Dubai typically offer?

Call centers in Dubai provide a variety of services, including 24/7 customer support, telemarketing, lead generation, multilingual support, technical troubleshooting, IVR solutions, live chat, email assistance, and data collection through surveys.

What is the average price range for call center services in Dubai?

The average cost of call center services in Dubai ranges from €10 to €50 per hour, depending on the complexity of the services, the level of expertise required, and the scale of the operation.

How do I choose the best call center for my business in Dubai?

When selecting a call center, consider factors like their experience in your industry, the technology they use, scalability, multilingual support, 24/7 availability, client reviews, and their ability to align with your business goals.

Can call centers in Dubai provide multilingual support?

Yes, most call centers in Dubai offer multilingual support, covering languages such as English, Arabic, Hindi, Urdu, and more to cater to Dubai’s diverse population.

What is the typical setup time for a call center service in Dubai?

The setup time for call center services in Dubai can vary depending on the complexity of your requirements, but it generally ranges from a few days to a couple of weeks. Larger or highly customized setups may take longer.

Do call centers in Dubai offer both inbound and outbound services?

Yes, call centers in Dubai typically provide both inbound services (e.g., customer support, order processing) and outbound services (e.g., telemarketing, lead generation, and follow-ups).

What key considerations should I keep in mind before hiring a call center in Dubai?

Key considerations include the call center’s experience, pricing structure, available languages, technology integration, scalability, data security protocols, and their ability to customize services to meet your specific needs.

Are there any hidden costs involved in hiring a call center in Dubai?

While most call centers provide transparent pricing, it’s important to clarify all costs upfront, including setup fees, software charges, and any additional costs for features like multilingual support or extended hours.